UC's journey towards building a Global playbook for home services - Part 2
Abhiraj Bhal, Co-founder and CEO, Urban Company
In Episode 3 of the Summit Series, Mridul Arora (Partner, Elevation Capital) speaks to Abhiraj Bhal (Co-founder and CEO, Urban Company) on the journey of building a global home-services company out of India.
Urban Company was founded in November 2014. In less than seven years, the company has delivered 25 million+ home services and empowered 35,000+ service professionals to run their own businesses across varied categories, such as beauty, cleaning, plumbing, carpentry, and appliance repair.
In Part 2 of this episode, Abhiraj speaks about the evolution of his leadership style and the culture of data transparency at UC, how bar raisers positively influence the team, and why it is important for him to take UC public.
Part 1 of the episode can be found here.
00:20 - Introduction to Part 2
1:47 - Building a culture of data-driven decision making at UC
6:46 - Culture of decentralised, distributed leadership at UC
8:39 - Covid safety and welfare measures for the UC family
12:04 - Abhiraj's personal effort to help combat covid
12:51 - How UC has focused on hiring bar-raisers to promote excellence and avoid mediocrity
16:41 - Rise of the 'UC Mafia' - a large number of ex-UC employees starting up on their own
17:55 - What is UC doing next to service customers and partners better
25:50 - Why it is important for Abhiraj to take UC public
Investing in FamPay
Building India's first neo-bank for teenagers