UC's journey towards building a Global playbook for home services - Part 2

Episode Description

In Episode 3 of the Summit Series, Mridul Arora (Partner, Elevation Capital) speaks to Abhiraj Bhal (Co-founder and CEO, Urban Company) on the journey of building a global home-services company out of India.

Urban Company was founded in November 2014. In less than seven years, the company has delivered 25 million+ home services and empowered 35,000+ service professionals to run their own businesses across varied categories, such as beauty, cleaning, plumbing, carpentry, and appliance repair.

In Part 2 of this episode, Abhiraj speaks about the evolution of his leadership style and the culture of data transparency at UC, how bar raisers positively influence the team, and why it is important for him to take UC public.

Part 1 of the episode can be found here.

Episode Summary

00:20 - Introduction to Part 2

1:47 - Building a culture of data-driven decision making at UC

6:46 - Culture of decentralised, distributed leadership at UC

8:39 - Covid safety and welfare measures for the UC family

12:04 - Abhiraj's personal effort to help combat covid

12:51 - How UC has focused on hiring bar-raisers to promote excellence and avoid mediocrity

16:41 - Rise of the 'UC Mafia' - a large number of ex-UC employees starting up on their own

17:55 - What is UC doing next to service customers and partners better

25:50 - Why it is important for Abhiraj to take UC public